Terms of Service

1. ACCEPTANCE OF TERMS

2. GRAFO SERVICES

1. Workflows
   By creating Grafo Workflows, you can build a powerful digital assistant for yourself or your organization. These workflows allow you to automate responses to customer queries and perform digital actions on your own or third-party applications through their APIs. With support for multi-node workflows and AI agents, you can design complex, intelligent flows that handle decision-making, route logic dynamically, and take automated actions across platforms—enhancing both customer experience and operational efficiency.
2. Kanban Boards
   By using Grafo Kanban Boards, subscribers can visually manage and track tasks, tickets, or customer queries through customizable columns representing different states (e.g., “New”, “In Progress”, “Resolved”). Each task or ticket can be assigned to specific users within the organization or linked to automated workflows or bots capable of performing actions based on task progress or status changes. This enables streamlined task management, faster response times, and clear visibility into operational or customer service processes—allowing teams to collaborate effectively and automate repetitive actions across platforms.
3. Sharing Contents
   You can create text messages, images, videos, location, contact, audio and others (“Your Content”) and share it with Your, clients, and others.
4. WhatsApp Message Templates
   You can create Your own customized WhatsApp Message Templates (as defined in WhatsApp documentation), subject to approval from WhatsApp. For the purpose of clarity, WhatsApp Template Messages mean specific message formats reviewed and approved by WhatsApp that businesses use to send messages to its customers.

3. PROCEDURE FOR SIGNING UP AND ACCOUNT REGISTRATION

4. ACCOUNT REGISTRATION AND MAINTENANCE OF ACCOUNT

1. to restrict access by any other person or entity other than the authorised representatives from Your organisation to Your password or other login information
2. to not knowingly use the name or email of any other person without authorization
3. to not use an email or profile name that is profane, offensive, or otherwise inappropriate
4. to not allow any third party to use Your login information, Registration Data or Account
5. to notify Us of any activities in your Account even if such activities are not committed by You

1. if You have failed to comply with any of the provisions of these Terms of Use and/or WhatsApp Business Policies
2. if activities occur on Your Account which, in Our sole discretion, would or might cause damage to Us and/or the Platform
3. impair the Services or infringe or violate any third-party rights, or violate any applicable laws or regulations
4. if You have engaged in conduct that We determine to be inappropriate or unacceptable in Our sole discretion
5. if you have failed to clear the dues pertaining to the subscription or the usage fees
6. or for any other reason whatsoever.

1. Your Account Information being permanently retained on a computer database that shall be maintained, owned, and controlled by Us.
2. Your Account Information being shared with any other third-party entity that enters into a commercial relationship with Us.
3. Your Account Information being shared in its original form, or as part of or aggregated form, with other third-party entities.
4. Your Account Information being shared with Our partners, licensors and affiliates.
5. Receiving links to third-party websites and services, and/or display advertisements for third party service providers, which have entered into a commercial relationship with Us (collectively, “Third-Party Links & Advertisements”).
6. Receive from Us Telephone calls, text messages regarding Our Services, including promotional calls and messages regarding Our Services, and updates to Our products, provided You provide Your mobile number or any other contact information (“Mobile Contact Number”) while creating an Account or interacting with Us.

5. SUBSCRIPTION PLAN

1. TBD.

1. Credit Cards: Domestic and International Visa, MasterCard, and American Express credit cards.
2. Debit Cards
3. Net banking
4. UPI

1. Monthly Subscription: Once subscribed, no refunds shall be issued. You will retain access to the services until the end of your current monthly billing cycle, even if you choose to cancel before its expiry.
2. Annual Subscription: You may cancel your subscription at any time by contacting support@grafoflow.com. Cancellation will take effect at the end of the current month, and you will receive a pro-rata refund for the remaining unused months of your subscription term. Access to the services will continue until the end of the month in which the cancellation request was made.
3. Upgrades: Upgrades to a higher plan will be effective immediately upon payment, and the upgraded services will be available for the remainder of your subscription term.
4. Downgrades: Downgrades during an active subscription period are not required. Once your current subscription expires, you may choose a lower plan at the time of renewal. If you do not renew, access will automatically be removed.

6. WHATSAPP BUSINESS API

1. https://www.whatsapp.com/legal/business-policy
2. https://www.whatsapp.com/business/api/
3. https://www.whatsapp.com/legal/commerce-policy/
4. https://developers.facebook.com/docs/whatsapp/api/rate-limits

1. WhatsApp may change acceptable message types and related policies at their absolute discretion at all times.
2. You may only initiate chats if You are sending via approved WhatsApp Message Templates, subject to applicable pricing. Any WhatsApp Message Templates must comply with WhatsApp’s terms, and only be used for its designated purpose. WhatsApp has the right to review, approve and reject any WhatsApp Message Template at any time.

7. PLATFORM ACCESS AND USE OF SERVICES

1. belongs to another person and to which You do not have any right.
2. is defamatory, obscene, pornographic, pedophilic, invasive of any third-party’s privacy, including bodily privacy, insulting, or harassing on the basis of gender, libelous, racially, or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force.
3. is harmful to child.
4. infringes any patent, trademark, copyright, or other proprietary rights.
5. violates any law for the time being in force.
6. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact.
7. impersonates another person.
8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation.
9. contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resource.
10. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person.
11. any unlawful information, which is prohibited under any law for the time being in force in relation to the interest of the sovereignty and integrity of India; security of the State; friendly relations with foreign States; public order; decency or morality; in relation to contempt of court; defamation; incitement to an offence relating to the above, or any information which is prohibited under any law for the time being in force.
12. any private information of any third party, including addresses, phone numbers, email addresses or any personal identifiable information.

1. upload, post, email or otherwise make available or transmit any material that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment
2. disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Service are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges or to utilize the service on an as is basis as provided by Us
3. interfere with or disrupt the Platform or servers or networks connected to the Platform, or disobey any requirements, procedures, policies or regulations of networks connected to the Platform
4. intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the Indian securities, exchange control and other regulatory authorities, any rules of any Indian securities exchange and any regulations having the force of law
5. commit any fraudulent or unlawful act, whether in relation to any third-party provider of products and services on the Service or otherwise
6. make unauthorised copies, modify, adapt, translate, reverse engineer, disassemble, decompile or create any derivative works of the Services or any content included therein, including any files, tables or documentation (or any portion thereof) or determine or attempt to determine any source code, algorithms, methods or techniques embodied by the Services or any derivative works thereof
7. distribute, license, transfer, or sell, in whole or in part, any of the Services or any derivative works thereof
8. market, rent or lease the Services for a fee or charge, or use the Services to advertise, or perform any commercial solicitation
9. use the Services, without our express written consent, for any commercial or unauthorized purpose, including communicating or facilitating any commercial advertisement or solicitation or spamming
10. incorporate the Services or any portion thereof into any other program or product. In such case, we shall have the right to terminate the Service and Your accounts or limit access to the Services, as the case may be, in our sole discretion.
11. impersonate, or falsely state or otherwise misrepresent Your affiliation with any person
12. infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party
13. use or attempt to another user’s/patient’s/practitioner’s account, service, or system, or create a false identity on the Services.
14. use the Service to (a) sell any advertising, sponsorships, or promotions placed on, around, or within the Service or Content, other than those allowed by Us; or (b) sell advertising, sponsorships, or promotions on any page of any website or application that only contains Content from the Service or where Content from the Service is the primary basis for such sales.

8. PERSONAL DATA PROTECTION

1. not disclose or use any of Your Registration Data except to the extent necessary to carry out Our obligations hereinunder and for no other purpose,
2. not disclose Your Personal Data to any third party, including Our third party service providers without the Your prior written consent and subject to the further requirements of this clause
3. employ administrative, technical and physical safeguards to prevent unauthorized use or disclosure of Your Personal Data
4. promptly provide such information regarding its privacy and information security systems, policies and procedures as You may request relating to its due diligence and oversight obligations under applicable laws and regulations, (e) in the event of any actual or apparent theft, unauthorized use or disclosure of any of Your Registration Data immediately commence all reasonable efforts to investigate and correct the causes and remediate the results thereof, and
5. as soon as practicable following discovery of any event described in sub-clause
6. hereof, provide You a notice thereof, and such further information and assistance as may be reasonably requested.

9. INTELLECTUAL PROPERTY RIGHTS AND PLATFORM LICENSE

10. REPRESENTATIONS AND WARRANTIES

1. You are fully capable and competent to enter into this Terms of Use and that You have the right, authority, and capacity to enter into, and to be bound by, this Terms of Use and to abide by the terms and conditions contained herein, and that You will so abide.
2. You shall not avail any of the Services beyond the contemplated functionality of the Services.
3. You shall not attempt to gain unauthorized access to any of the Services or any networks, servers or computer systems connected to the Services.
4. You shall not avail any of the Services in a way that may damage or impair (i) the Services, or (ii) Our underlying systems and security.
5. You shall not avail any of the Services in any unlawful manner, or in a manner which promotes or encourages illegal activity, including (without limitation) copyright infringement or data theft.
6. You shall not use any intellectual property whether owned by Us or other third parties, including the copyrighted content displayed on the Platform for any personal or third-party gain, without Our express consent.
7. You shall not modify, adapt, translate, or reverse engineer any part of the Services (e.g., by creating a shadow site or Website that mirrors the said Services, or substantially mirrors said Services).
8. You agree to promptly notify and bring to Our notice in the event Your Mobile Contact Number is in the Do Not Disturb/National Consumer Preference Register List of the Telecom Regulatory Authority of India (“TRAI”), immediately after the Primary Registration.
9. You understand and acknowledge that any calls, text messages that You receive from Us on Your Mobile Contact Number are not unsolicited calls or messages.
10. You will not carry out any action or omit to do any action which will create liability for Us or cause Us to lose (in whole or in part) the Services of Our Internet service providers (ISPs) or other partners, suppliers, contractors, vendors.

11. CONFIDENTIALITY

1. all Confidential Information shall remain the exclusive property of the Disclosing Party
2. it shall not use Confidential Information of the other Party for any purpose except in furtherance of the Agreement
3. it shall not disclose Confidential Information of the other Party to any third party, except to its employees, officers, contractors, agents and service providers on a need to know basis in connection with the Agreement, provided such permitted persons are bound in writing to obligations of confidentiality and non-use of Confidential Information no less protective than the terms hereof; and
4. it shall return or destroy all Confidential Information of the Disclosing Party upon the termination of the Agreement or at the request of the Disclosing Party (subject to applicable law and, with respect to Us and Our internal record-keeping requirements

1. is or becomes part of the public domain through no act or omission on the part of the Receiving Party
2. was possessed by the Receiving Party prior to the date of signing up on the Account without an obligation of confidentiality
3. is disclosed to the Receiving Party by a third party having no obligation of confidentiality with respect thereto; or
4. is required to be disclosed pursuant to applicable law, court order, subpoena or governmental authority, provided the Receiving Party notifies the Disclosing Party thereof and provides the Disclosing Party a reasonable opportunity to contest or limit such required disclosure.

12. DISCLAIMER OF WARRANTIES

1. Any errors, mistakes, or inaccuracies of service,
2. Personal injury or property damage of any nature whatsoever resulting from your access to and use of the platform,
3. Any unauthorized access to or use of our secure servers and/or any and all personal information stored therein,
4. Your use of the services meeting your requirements,
5. Any information obtained by you as a result of your use of the services being accurate or reliable, or
6. Defects in the operation or functionality of any software provided to you as part of the services being corrected.

13. LIMITATION OF LIABILITY

1. Any reliance placed by you on the completeness, accuracy, or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the service;
2. Any changes which we may make to the services, or any permanent or temporary cessation in the provision of the services (or any features within the services);
3. The deletion of, corruption of, or failure to store any content or other communications data maintained or transmitted through your use of the services;
4. Your failure to provide us with accurate account information;
5. Your failure to keep your password or account details secure and confidential.

14. INDEMNITY

1. use or access of the Platform;
2. the Your breach of any terms, obligations, representations and warranties under this Terms of Use;
3. any claim that the provision or use of the Services infringes any third party rights; and
4. breach of applicable laws.

15. FREQUENT ASKED QUESTIONS (“FAQ”)

16. GRIEVANCE REDRESSAL MECHANISM

17. FORCE MAJEURE

1. any incompatibility between the Platform and any other website, service, software, or hardware or
2. any delays or failures You may experience with any transmissions or transactions relating to the Platform in an accurate or timely manner.

18. GENERAL