Ready-made messages for the chats you answer every day. Copy any template, fill in the blanks (___) and send. Or download the full pack as a PDF.
When: A new customer says hi
Hi ___! 👋 Welcome to *___*. How can we help you today? You can see our full catalogue here: ___
When: Customer asks "price?"
Hi ___! The *___* is ₹___. Available in ___ (sizes/colours). Would you like to order one?
When: Customer wants more information
Here are the details for *___*: • Material: ___ • Size: ___ • Price: ₹___ • Delivery: ___ days Shall I place the order for you?
When: Checking availability
Good news, *___* in ___ is in stock ✅ We have only ___ left. Would you like me to reserve one for you?
When: Item is not available
Sorry, *___* is out of stock right now. We expect it back by ___. Shall I message you as soon as it's back? Or you may like *___* instead: ___
When: Customer asks about shipping
We deliver across ___ 🚚 Delivery charge: ₹___ (free above ₹___) Usual delivery time: ___ working days. May I know your pincode to check?
When: Customer asks about COD
Yes, cash on delivery is available for orders up to ₹___ (COD charge ₹___). You can also pay by UPI to skip the COD charge.
When: Customer wants to order
Great choice! To place your order, please reply with: Name: Product and size/colour: Quantity: Delivery address with pincode: Payment: UPI / Cash on delivery
When: Before packing
Please check your order 👇 *Items:* ___ *Total:* ₹___ (including delivery) *Address:* ___ *Expected delivery:* ___ Reply *Confirm* and we'll get it ready.
When: Order confirmed, payment pending
Thank you! Please pay ₹___ to complete your order: UPI: ___ or pay here: ___ Add order number *___* in the note. We'll confirm as soon as we receive it.
When: Money reached your account
Payment of ₹___ received ✅ Thank you, ___! Your order *#___* is confirmed and will be packed today.
When: Parcel handed to courier
Your order *#___* is on its way 🚚 Courier: ___ Tracking: ___ Expected delivery: ___
When: Delivery day
Your order *#___* is out for delivery today 📦 Please keep your phone handy. For cash on delivery, keep ₹___ ready.
When: After delivery
Hope you're loving your *___*! 😊 Could you take 10 seconds to rate your experience from 1 to 5? Your feedback helps us a lot.
When: Customer asks for status
Let me check for you 🙂 Your order *#___* is currently: *___*. Tracking link: ___ Expected delivery: ___
When: Order is delayed
Sorry, ___, your order *#___* is delayed because of ___. The new expected delivery date is ___. Thank you for your patience 🙏
When: Customer wants to return
Sorry it didn't work out! You can return or exchange within ___ days of delivery. Please send a photo of the product and your order number, and we'll arrange the pickup.
When: Refund done
Your refund of ₹___ for order *#___* has been processed ✅ It should reach your account in ___ working days.
When: Next-day follow-up after a price enquiry
Hi ___! You asked about *___* yesterday. It's still available 🙂 Shall I place the order for you? Reply *Yes* and I'll share the details.
When: Two weeks after delivery
Hi ___! Thanks again for shopping with *___* 💚 Running low on ___? Reply *Reorder* and we'll send the same order again.
When: A new patient says hi
Hello ___! Welcome to *___ Clinic* 🙏 How can we help you today? 1. Book an appointment 2. Timings and location 3. Consultation fees
When: Patient asks when you are open
*___ Clinic* timings: Mon to Sat: ___ to ___ Sunday: ___ Would you like to book an appointment?
When: Patient asks for the address
We're at: ___ Google Maps: ___ Landmark: ___. Parking is available ___.
When: Patient asks the fee
The consultation fee with *Dr. ___* is ₹___. Would you like to book a slot?
When: Patient asks for a specific doctor
*Dr. ___* is available on ___ from ___ to ___. Which day would you prefer?
When: Patient chooses a day
Available slots on ___: • ___ • ___ • ___ Please reply with the time that suits you.
When: Booking done
Your appointment is confirmed ✅ *Doctor:* Dr. ___ *Date:* ___ *Time:* ___ Please arrive 10 minutes early. Reply *Reschedule* if you need to change it.
When: 24 hours before
Reminder: you have an appointment with *Dr. ___* tomorrow at ___ 🗓️ Reply *Yes* to confirm or *Reschedule* to change the time.
When: 2 hours before
See you today at ___ with *Dr. ___* 🙂 Location: ___
When: Patient wants another time
No problem! Your earlier slot on ___ is cancelled. Here are the next available slots: • ___ • ___ Which one works for you?
When: Patient cancels
Your appointment on ___ at ___ has been cancelled. Whenever you're ready, just message us to book again 🙏
When: Patient did not come
We missed you today, ___. Hope everything is okay 🙏 Would you like to book another slot with *Dr. ___*?
When: Walk-in patient registered
Your token number is *___* 🎟️ Current token: ___. Approximate waiting time: ___ minutes. We'll message you when your turn is near.
When: Queue update
Token *___*, your turn is next. Please come to the reception 🙂
When: Lab reports are ready
Hello ___, your reports are ready ✅ You can collect them at the clinic between ___ and ___, or we can share them here.
When: Next visit reminder
Hello ___, it's time for your follow-up visit with *Dr. ___* 🗓️ Shall I book a slot for you this week?
When: Patient asks about a treatment
Thanks for asking about *___*. The doctor will suggest the right treatment after a consultation (₹___). Shall I book a consultation for you?
When: Patient asks something clinical
That's a good question for the doctor 🙏 I've shared it with *Dr. ___*'s team and they'll get back to you. For anything urgent, please call ___.
When: Repeat sessions (for example skin or physio)
Hello ___, your session ___ of ___ for *___* is due on ___. Reply *Yes* to keep the slot or *Reschedule* to change it.
When: Same evening
Thank you for visiting *___ Clinic* today 🙏 How was your experience? Reply with a rating from 1 to 5. Your feedback helps us care for you better.
When: Outside working hours
Thanks for your message! 🙏 We're closed right now. Our team is available ___ to ___, and we'll reply first thing. Meanwhile, see our ___ here: ___
When: Rush hours
Thanks for waiting! We're attending to many customers right now and will reply within ___ minutes 🙂
When: Closing a conversation
Happy to help, ___! 😊 Message us anytime you need anything else.
When: Happy customer
So glad you're happy with us! 💚 Could you leave us a quick Google review? It takes 30 seconds: ___ Thank you!
When: Diwali, Pongal, Eid, Christmas
Wishing you and your family a very happy *___*! ✨ From all of us at *___*.
When: Promotion to customers who opted in
Hi ___! 🎉 *___* is here. Get ___ on ___ until ___. Reply *Yes* to know more. Reply STOP to unsubscribe from offers.
When: Pending payment
Hi ___, a gentle reminder that ₹___ for ___ is pending. You can pay here: ___ Please ignore this if you've already paid 🙏
When: Customer wants a call
Of course! Our team will call you shortly on this number. Or call us directly at ___ between ___ and ___.
When: Message is not for you
Hi! This is *___*. It looks like this message may not be meant for us 🙂 If you're looking for ___, we're happy to help.
When: Customer agrees to updates
You're subscribed to updates from *___* ✅ We'll only send useful messages. Reply STOP anytime to unsubscribe.
Grafo sends the right reply automatically, day and night: price answers, order confirmations, delivery updates, appointment bookings and reminders. Message us and we'll show you how it would work for your business.